Frequently Asked Questions
Everything you need to know about shopping at Hoya Store Australia.
Where do you ship to within Australia?
We offer nationwide shipping across all Australian states and territories. Please note that for live plant orders, we strictly follow state quarantine regulations for Western Australia, Northern Territory, and Tasmania.
How are live plants packaged for transit?
Our plants are carefully secured using specialized protective wrap and sturdy cardboard inserts to minimize movement. We prioritize the health of the plant to ensure it arrives at your doorstep in excellent condition.
What is your return policy for homewares?
We offer a 30-day return policy for all non-living homeware items. Products must be unused, in their original packaging, and in resalable condition to qualify for a full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Zip Pay.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What should I do if my plant arrives damaged?
Please contact our support team within 24 hours of delivery with clear photos of the damage. We offer a 'Live Arrival Guarantee' and will work with you to provide a replacement or store credit.