Returns & Exchanges

At Hoya Store Australia, we want you to love your home. If your purchase isn't quite right, we offer a 30-day return window for most items in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags, manuals, and protective wrap are included to prevent damage during transit.

• 3.
  Ship to Warehouse

  Affix the provided return label or address the package to our Sydney distribution center and drop it off at any Australia Post location.

• 4.
  Receive Refund

  Once our team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.